Nashotah House Complaints Process

Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:

  1. ​Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
  2. Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  3. ​Complaints relating to the quality of education or other State or accreditation requirements.

Nashotah House, as an institution authorized to provide postsecondary education in the State of Wisconsin, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and/or prospective students:

COMPLAINT PROCESS

Nashotah House seeks to resolve all student concerns in a timely and effective manner. To that end, this complaint process serves as an ongoing means for students to discuss concerns or register formal complaints that pertain to alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.

Direct complaints to:
Chief Operating Officer
William T. Montei
262-646-6518
bmontie@nashotah.edu

It is expected that students will fully utilize any/all of the seminary’s administrative procedures to address concerns and/or complaints in as timely a manner as possible. On occasion, however, a student may believe that these administrative procedures have not adequately addressed concerns identified under the Program Integrity Rule. In those select cases, the following independent procedures are provided:

  1. ​The Division of Trade and Consumer Protection of the Wisconsin Department of Agriculture, Trade and Consumer Protection (the “Division”) is prepared to receive and review student consumer complaints regarding alleged fraudulent or abusive practices by a college or university in the delivery of postsecondary academic programs and activities, including, for example, fraud or false advertising. Complaints may be filed with the Division in written or electronic form by accessing the following link: http://datcp.wi.gov/Consumer/Consumer_Complaints/index.aspx.
     
  2. ​The Office of the Attorney General for the State of Wisconsin is authorized to investigate and prosecute violations of State consumer laws, including laws relating to deceptive advertising, credit, charitable solicitations, telecommunications, telemarketing and sales. The Office cooperates with other States, the Federal Trade Commission and other federal agencies in addressing national consumer protection issues. Further, the Wisconsin Department of Justice Office of Consumer protection litigates cases that are referred to the Department by other States agencies. Complaints may be filed with the Wisconsin Department of Justice Office of Consumer Protection at the following link: http://www.doj.state.wi.us/dls/ConsProt/cp_complaints.asp.
     
  3. ​The Commission on Accrediting of The Association of Theological Schools is an independent body responsible for the accreditation of programs offered by seminary. ATS relies on constant contact with the seminary to ensure quality higher learning. Accredited institutions are required to submit progress reports, monitoring reports, contingency reports, and annual reports, as well as to participate in focus visits. Each year, ATS receives a number of complaints from students or other parties. When a complaint raises issues regarding an institution’s ability to meet accreditation criteria, ATS will forward a copy of the complaint to the institution and request a formal response. Complaints may be filed with The Association of Theological Schools on page 29 at the following link: https://www.ats.edu/uploads/accrediting/documents/commission-policies-and-procedures
 

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